The Pool Barn Return & Satisfaction Guarantee Policy

At The Pool Barn, we are committed to ensuring your complete satisfaction with your purchase. We stand behind the quality of our pool and spa products, and if for any reason you are not satisfied, we offer a straightforward return process.

14-Day Satisfaction Guarantee

If you’re not entirely happy with your product, we will gladly accept returns within 14 days of purchase for a refund, provided the product is in its original condition and packaging.

Eligibility for Return:

• Unused Products:Items must be unused, in their original packaging, and in resalable condition.
• Receipt Required:A proof of purchase (receipt or order confirmation) is required for all returns.
• Exclusions:
  • Customized products
  • Clearance items
  • Made to Order products
  • Items marked as non-returnable unless faulty

How to Return:

• Contact Customer Service: Before sending any product back, please contact our Customer Support team at [insert contact info] to obtain a Return Authorization (RA) number.
• Return Shipping: You are responsible for return shipping costs unless the product is faulty or the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance.
• Condition: Returned products must be in the same condition as received. We cannot accept products that have been used, damaged, or altered.

Refund Process:

• Refund Method: Refunds will be processed using the original payment method within 7–10 business days after we receive and inspect the returned item.
• Restocking Fee: In some cases, a restocking fee may apply if the item is not returned in its original condition.

Defective or Damaged Items:

If your product arrives damaged or is faulty, please notify us within 48 hours of delivery. We will arrange for a prompt replacement or refund and cover all return shipping costs for defective items.

Exchanging Products:

We offer exchanges for eligible products if you wish to change the size, color, or model. Simply follow the return process and indicate the new product details when contacting Customer Support.